1. Our commitment
Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
We are committed to preserving the privacy of your personal information.
2. Collection of personal information
2.1 Information we collect from you
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
visit any of our store locations
correspond with us, including by phone, email or letter
contact us through our website using an online form
request a service provided by us
lodge a product warranty enquiry
The type of personal information you may provide to us includes your name, address, email address, telephone, mobile phone number or account payment details.
2.2 Web sites and Social Media
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Instagram and Pinterest. If you participate in one of our promotional campaigns through these third-party social networking services, you are authorising Rode Pool Services to access and use certain information from your social network profile. You can opt-out of authorising Rode Pool Services from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
2.3 Rode Pool Services Warranty Privacy Collection
This privacy collection notice sets out how Rode Pool Services will use your personal information. By submitting your details using a form, Rode Pool Services is collecting your personal information for warranty and service purposes. Rode Pool Services may disclose this information to third parties who are involved in the assessment of warranty claims, such as the inspection and repair of faulty products and the delivery of products. If you do not provide Rode Pool Services with your personal information, we may not be able to properly investigate or resolve your complaints.
2.4 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs or sexual preference.
2.5 What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services. You can generally visit our website without telling us who you are or revealing other personal information.
3. Use of personal information
We collect personal information from you for a number of reasons, including to:
deliver our products and services to you;
manage warranty claims;
provide after sales service and repair;
provide helpline assistance;
improve our service;
send you direct marketing material;
respond to your questions or requests for information;
analyse our website usage and enhance the content of our website;
keep a record of our dealings with each other; and
comply with legal obligations.
4. Disclosure of personal information
Rode Pool Services recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
you have given us your consent to do so;
it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;
it is for a related purpose which you would reasonably expect us to do, or we are required to do so by law. The third parties we will typically share your personal information with are authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:
mailing, shipping or courier operations;
legal, auditing, accountancy or other professional services;
repair, installation or maintenance services;
billing and debt collecting functions;
website usage analysis.
5. You can access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.
If you wish to access, or correct, the information we hold about you, please contact our Windsor Office. We will endeavour to respond to your request within a reasonable time (usually 24 hours).
The security of your personal information is of great importance to us, and we will take reasonable steps to:
keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided unless a legal exception applies.
7. Updating our Privacy Statement
8. Complaints and further information
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you.