1. Our commitment

This privacy policy sets out how Rode Pool Services handles your personal information.

Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.

Rode Pool Services privacy policy is based on openness. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.

Our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

We are committed to preserving the privacy of your personal information.

2. Collection of personal information

2.1 Information we collect from you

The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:

  • visit any of our store locations

  • correspond with us, including by phone, email or letter

  • contact us through our website using an online form

  • request a service provided by us

  • lodge a product warranty enquiry

  • The type of personal information you may provide to us includes your name, address, email address, telephone, mobile phone number or account payment details.

By providing your personal information to Rode Pool Services in this way, including by completing online forms and email, you agree to the collection of that information in accordance with this privacy policy.

2.2 Web sites and Social Media

We use cookies to improve the functionality of our website, not to store any of your personal information. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. We make limited use of “cookies” technology on our websites. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.

To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Instagram and Pinterest. If you participate in one of our promotional campaigns through these third-party social networking services, you are authorising Rode Pool Services to access and use certain information from your social network profile. You can opt-out of authorising Rode Pool Services from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.

2.3 Rode Pool Services Warranty Privacy Collection

This privacy collection notice sets out how Rode Pool Services will use your personal information. By submitting your details using a form, Rode Pool Services is collecting your personal information for warranty and service purposes. Rode Pool Services may disclose this information to third parties who are involved in the assessment of warranty claims, such as the inspection and repair of faulty products and the delivery of products. If you do not provide Rode Pool Services with your personal information, we may not be able to properly investigate or resolve your complaints.

2.4 Sensitive information

We do not collect sensitive information such as your race, religion, beliefs or sexual preference.

2.5 What happens if you choose not to provide the information?

You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services. You can generally visit our website without telling us who you are or revealing other personal information.

3. Use of personal information

We collect personal information from you for a number of reasons, including to:

  • deliver our products and services to you;

  • manage warranty claims;

  • provide after sales service and repair;

  • provide helpline assistance;

  • improve our service;

  • send you direct marketing material;

  • respond to your questions or requests for information;

  • analyse our website usage and enhance the content of our website;

  • keep a record of our dealings with each other; and

  • comply with legal obligations.

4. Disclosure of personal information

Rode Pool Services recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:

  • you have given us your consent to do so;

  • it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;

  • it is for a related purpose which you would reasonably expect us to do, or we are required to do so by law. The third parties we will typically share your personal information with are authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:

  • mailing, shipping or courier operations;

  • legal, auditing, accountancy or other professional services;

  • repair, installation or maintenance services;

  • insurance services;

  • billing and debt collecting functions;

  • website usage analysis.

  • We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.

5. You can access and correct information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.

If you wish to access, or correct, the information we hold about you, please contact our Windsor Office. We will endeavour to respond to your request within a reasonable time (usually 24 hours).

6. Security

The security of your personal information is of great importance to us, and we will take reasonable steps to:

  • keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and

  • ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.

We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided unless a legal exception applies.

7. Updating our Privacy Statement

As our company grows and changes, we may revise our Privacy Policy. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website.

8. Complaints and further information

If you have any complaints or would like further information about our privacy policy and practices please contact our Windsor office.

If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you.