How-To-Guide
Use these quick step guides to setting up and updating your portal account
Register/Sign up
Register and sign up to the Rode Pools Customer Portal at https://portal.rodepools.com.au/onboarding - this will then step you through the process of creating your Account with an email address and password.
Signing into an account that has already been created can be done at https://portal.rodepools.com.au/auth/login
Update your Account
This page allows you to update your account name, contact person or phone number.
Only 1 email address can be used per account. Multiple pools and payment methods can be added to each account
Payment Details
Securely add or remove your preferred payment details. When you “Add card” your payment details will be securly sent to the Commonwealth Bank for Tokenisation and returned to us as a random string of digits.
To remove a card simply click “Delete”
To add another card that can be used for alternative pools, click “Add card” to add another card.
*Card details cannot be updated, only added or removed
Add/Update A Pool
Add your pool details including the Address and common pool details. These can be updated at any time.
FAQs
Why are we doing this?
At the end of last year, data breaches were a common occurrence in other companies. To ensure that your data and personal information are safe, we have developed a customer portal to house your personal detail which connects directly with the Commonwealth Bank to privately and securely handle your payment information.
By doing this, no one from our staff will ever see your payment details at any point, nor we will store, see or have access to your credit card details AT ALL. All your payment information will be encrypted and sent directly to, and stored with the CBA under their highest levels of security.
We are in the final stages of our testing now and intend to switch to this new customer portal for service booking & payments soon.
All new service bookings will need to have up-to-date payment information before being able to book a service.
What data do we have access to?
We have all your required details to carry out our services, such as your name, address & phone numbers. As for your payment details, all we will ever be able to see are the last 4 digits of your card, the card type e.g. VISA, and the expiry date.
How are we securing your data?
Your customer account in our portal is secured by your own password, which you choose and we cannot see. When you enter your payment information into our customer portal it is encrypted and sent directly to the Commonwealth Bank for tokenisation whereby your card details are substituted with a random string of numbers (a token) that they send back to us to keep. We never see or store your card details; all we keep is the token.
What is Tokenisation?
In payment and banking terms, tokenisation is the process of replacing sensitive information, such as credit card numbers, with a unique identifier called a token. The token is used to represent the original information in transactions, without exposing the actual data, thus enhancing security and protecting against fraud and data breaches. Tokenisation helps reduce the scope of sensitive data stored and processed, while still allowing transactions to be processed effectively.
How do we process your payments?
When your invoice is due for payment, we ask the bank to process your token which is matched with your payment information stored by them for the amount on your invoice. We send them your token and the amount to process, then they match the token we’ve sent with the one they have, which then matches your card number and the payment is processed.
Do you have more questions? Contact us at portal.support@rodepools.com.au
