How-To-Guide

Use these quick step guides to set up and update your portal account, or read our FAQ’s here

Register and sign up to the Rode Pools Customer Portal HERE, this will then step you through the process of creating your Account with an email address and password. You’ll be sent an email to confirm your account.

Signing into an account that has already been created can be done HERE

Add your Details

Enter your email address and create a password. *Please note that you can’t change your email after this step.

Confirm your Account

You’ll receive an email to confirm your account.

Choose your account type

Are you an individual with one pool? or are you a business with multiple pools that you need to manage?

Customer Profile

This is your Profile, you can update your Account details, contact and phone number here.

Add your pool

Click to add your pool

Add your pool details

Add the details of your pool, this will match with our records if you’re a current customer

Add Payment Details

Securely add your payment details here for tokenisation with the Commonwealth Bank through bPoint.

Adding a card

When you “Add card” your payment details will be securely sent to the Commonwealth Bank for Tokenisation and returned to us as a random string of digits.

Edit/Update your Payment Information

To remove a card simply click “Delete”

To add another card that can be used for alternative pools, click “Add card” to add another card.

*Card details cannot be updated, only added or removed

Reset Password

If you want/need to reset your password, this can be done in the Password section.

FAQs

Why are we doing this?

To ensure that your data and personal information are safe, we have developed a customer portal to house your personal details which connects directly with the Commonwealth Bank to privately and securely handle your payment information.

By doing this, your complete credit card information will never be visible to our staff. The full card number, security code (CVV), and other sensitive payment details are encrypted and sent directly to and stored with the CBA under their highest levels of security.

What data do we have access to?

We have all your required details to carry out our services, such as your name, address and phone numbers. For payment verification and support purposes, our staff will only have limited visibility of your payment method - specifically the last 4 digits of your card, the card type (e.g., VISA), and the expiry date. This minimal information allows us to assist with payment inquiries and confirm which card is being used without exposing your sensitive financial details.

How are we securing your data? Your customer account in our portal is secured by your own password, which you choose and we cannot see. When you enter your payment information into our customer portal, it is encrypted and sent directly to the Commonwealth Bank for tokenization, whereby your card details are substituted with a random string of numbers (a token) that they send back to us to keep. The complete card number, security code, and other sensitive details are never stored in our systems; all we keep is the token and the minimal verification information mentioned above.

What is Tokenization?

In payment and banking terms, tokenization is the process of replacing sensitive information, such as credit card numbers, with a unique identifier called a token. The token is used to represent the original information in transactions, without exposing the actual data, thus enhancing security and protecting against fraud and data breaches. Tokenization helps reduce the scope of sensitive data stored and processed, while still allowing transactions to be processed effectively.

What does a token look like?

In payment and banking terms, tokenisation visually and structurally transforms sensitive payment data into a secure, non-sensitive format. Here’s what it typically looks like:

Token: 6f93a5d0-7b8c-49d3-8c0f-9823e69c6a41
Cardholder Name: John Citizen
Expiration Date: 12/28

How do we process your payments?

When your invoice is due for payment, we ask the bank to process your token, which is matched with your payment information stored by them for the amount on your invoice. We send them your token and the amount to process, then they match the token we’ve sent with the one they have, which then matches your card number and the payment is processed.

Do you have more questions? Contact us at portal.support@rodepools.com.au

Customer Portal