Common issues we hear from our customers at all times of the year are “there is a light on the chlorinator and it’s beeping", "there's no water going through the system" or "the cleaner isn't moving"... All of these are symptoms of no or low water flow through the system.
This can happen for a few reasons, and if not rectified quickly can lead to damaged pumps, broken impellors and leaking mechanical seals, costing much more than expected!
The most common reason for low or no flow is that the baskets are full of debris. By checking and emptying both the skimmer basket (by the pool) and the pump basket (inside the pump) this will free up the water flow, allowing the system to fully ‘prime’ and function at full capacity.
*Always turn the pump off before you remove the baskets, if your pool pump is below water level you will need to close the valves in front of the pump and set the multiport valve on the filter to ‘closed’.
Download our factsheets for easy operation of the 2-way valve and multiport valve.
The second reason can be from a low water level. With long spells of hot weather, no rain or just extra swimming, the water level can drop below the skimmer box and reduce or even stop the flow of water through the system. The ideal water level for your pool is at least halfway up the skimmer box opening (see image).
*When filling up the pool with water from the garden hose or water tank, ensure that you have your water tested for phosphates after your water level is back to normal.
If you’re having continued issues with your pool’s water flow, the fastest and simplest way to find a solution is to visit our shop staff who are always on hand to help troubleshoot, don’t forget to bring in a water sample with you, alternatively you can call our Service Department or book a service online.